Frequently Asked Questions

WHAT'S THE STORY BEHIND THE NAME?

"Héroïne" originally comes from the French for female hero. We believe that all women possess heroic qualities, and offer a product at the convergence of fashionability, functionality and female empowerment. With our carefully considered designs, we aim to serve our héroïne and meet her everyday needs without compromising on style – to complement her display of strength, while allowing her to lead with grace.

WHO IS THE MAISON HÉROIÏNE TEAM?

The core team in Berlin combines the know-how and innovations of young creatives as well as experienced entrepreneurs, while design and production are taken care of in Milan and Venice respectively. Our collective cross-disciplinary work strives for a strong, feminine identitiy – in the most modern sense of the word – beyond the boundaries of conventional luxury.

WHERE DO YOU SHIP TO?

We ship worldwide, and offer free shipping and returns on all orders.

CAN I ORDER OVER THE PHONE?

Of course! Just give our team a call on +49 (0)30 55074729 and we'll be only too happy to process everything for you. We will then prepare the order and send you a confirmation and invoice via email.

HOW LONG DOES THE MAISON HÉROÏNE WARRANTY LAST

Our warranty is valid for 24 months after a product has been delivered. For any claims, concerns or queries, please get in touch via email at service@maisonheroine.com.

WHO CAN I CONTACT IF I HAVE QUESTIONS?

We're always happy to help and remain at your disposal – in English or in German!

FOR CUSTOMER SERVICE ENQUIRIES

Email: service@maisonheroine.com
Phone: +49 (0)30 55074729

FOR GENERAL ENQUIRIES

Email: hello@maisonheroine.com
Phone: +49 (0)30 55074729