Frequently Asked Questions

WHAT'S THE STORY BEHIND THE NAME?

The word 'Héroïne' originally comes from the French for a female hero. We do believe that all women possess heroic qualities, therefore we offer a product that combines fashionability, functionality and female empowerment. The design serves the modern-day Héroïne to meet her everyday needs without compromising on style.

WHO IS THE MAISON HÉROIÏNE TEAM?

Our Berlin-based core team combines the creativity and innovation of a young and ambitious unit from diverse ethnic and cultural backgrounds with experienced entrepreneurs. Our design and production utilize the Italian heritage of craftsmanship and fine leather with teams in both Milan and Venice. Our collective cross-disciplinary work strives for a strong, feminine identity – in the most modern sense of the word – beyond the boundaries of conventional luxury.

WHERE DO YOU SHIP TO?

We ship worldwide, and offer free shipping and returns on all orders.

CAN I ORDER OVER THE PHONE?

Of course! Just give us a call on +49 (0)30 55074729 and we will only be too happy to process your order for you. We will then further prepare your order and send you a confirmation and invoice via email.

HOW LONG DOES THE MAISON HÉROÏNE WARRANTY LAST

Our warranty is valid for 24 months after a product has been delivered. For any claims, concerns or queries, please get in touch via email at service@maisonheroine.com.

WHO CAN I CONTACT IF I HAVE QUESTIONS?

We're always happy to help and remain at your disposal – in English or in German!

FOR CUSTOMER SERVICE ENQUIRIES

Email: service@maisonheroine.com
Phone: +49 (0)30 55074729

FOR GENERAL ENQUIRIES

Email: hello@maisonheroine.com
Phone: +49 (0)30 55074729