Shipping and Returns
We ship worldwide and offer free shipping and returns on all orders within the EU. For deliveries outside the EU, we charge a shipping fee of 30 €, return costs need to be paid by the customer. Delivery within Germany will take 2-4 working days from when your order has been placed online. In case of international orders, please note that the delivery will take longer.
TRACKING YOUR DELIVERY
A tracking number will be assigned to your order as soon as it is shipped. It will be sent to you via email, along with a link to follow the progress of the delivery. You will be able to verify the location and expected delivery date of your order at all times. If you should have any further questions, please do not hesitate to get in touch with the Maison Héroïne team via email or telephone.
Before requesting a return, please make sure the product complies with all the following conditions:
1. The product must be in its unused, original condition, with all tags attached and any special packaging and accessories included – incomplete, damaged or used items will not be accepted.
2. The return must be requested within 14 days from the delivery order.
3. The parcel can only be returned from the same country it was delivered to.
If you encountered any issues with the product you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.
REQUESTING A RETURN
A product can be returned within 14 days. To request a return, simply send us an email at firstname.lastname@example.org. Shipping your return is free of charge.
On the receipt of the parcel, we will verify the integrity of the item before accepting your return and processing the refund. Please note that this process may take 2-7 working days. The refund is issued directly to the card or PayPal account used for the original purchase, as well as in the same currency. We will send you a confirmation email as soon as we have requested the refund.