KAIA PHONE BAG

We offer free shipping throughout Germany on all orders over 150€. For orders up to 150€ we charge 7€ shipping.

For deliveries within the EU (except Germany) including Liechtenstein and Switzerland we charge 15€ shipping and handling costs.

Returns are always subject to a fee and are possible up to 30 days after delivery.

The buyer is aware that shipping the purchased item to countries outside the European Union or to Switzerland and Liechtenstein will incur customs duties, fees, taxes and other public charges (hereinafter collectively referred to as " customs duties "). All customs duties are borne by the buyer. Even if the goods are returned to the seller, the buyer bears the customs duties and is solely responsible for any reversal of customs duties already paid; the seller is therefore not obliged to refund and/or compensate the buyer.

We ask you to consider the following requirements before making the return:

1. Returns must be made within 30 days of the order date.

2. The package must be shipped from the same country to which it was shipped.

3. Some of our items are made of natural materials. If your item is defective or has a defect despite careful inspection, please contact our customer service directly at service@maisonheroine.com. We will work with you to find a suitable solution.

1. Fill out the return slip and place it together with the items you want to return, preferably in the packaging in which you received the goods.
2. Pack the goods carefully.
3. Send your package with sufficient postage to: Maison Héroïne GmbH, c/o MOODJA, Leipziger Str. 20, 14612 Falkensee.
4. We recommend insured shipping with tracking. We cannot accept liability for loss or damage.
5. Send us an email to service@maisonheroine.com with your order number and inform us about your return.
6. If you have any further questions, please send an email to service@maisonheroine.com